CAREER OBJECTIVE
Motivated and well-groomed fresher with professional training in aviation, hospitality, travel & tourism, and a strong academic background.
Applying to begin a career in customer service-oriented roles such as cabin crew, ground staff, hospitality executive, or service associate,
where I can apply my communication skills, cultural sensitivity, and service excellence mindset. Eager to learn, adapt, and grow while
contributing positively to organizational standards, customer satisfaction, and brand reputation.
PROFESSIONAL PROFILE
Dedicated and service-driven professional trained in aviation and hospitality standards with a calm, polite, and customer-focused approach.
Possesses strong interpersonal abilities, conflict-handling skills, and a presentable personality aligned with service industry expectations.
Known for discipline, teamwork, and the ability to remain composed in high-pressure situations.
EDUCATION
Bachelor of Education (B.Ed.)
Roja Shah Shankar University - 2024
Master of Science (M.Sc.) – Zoology
Bhoj University - 2022
PGDCA
Makhanlal University - 2022
12th (Biology) & 10th
M.P. Board - 2016 & 2014
LANGUAGES
Hindi (Native)
English (Proficient)
CORE SKILLS & COMPETENCIES
Conflict Resolution & Problem Solving
Customer Service & Guest Handling
Adaptability & Quick Learning
Team Coordination & Class Attendant Skills
Communication & Interpersonal Skills
Basic Computer Knowledge
CERTIFICATIONS
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AMADEUS Reservation System
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NSDC (National Skill Development Corporation)
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Certificate in Computer Applications / Basic MS Excel, PPT, Word / AI ChatGPT, Deepseak
PROFESSIONAL TRAINING
Aviation, Hospitality, Travel & Tourism Training
Frankfinn Institute of Air Hostess Training, Bhopal
Key Training Exposure:
- Cabin Crew & Ground Staff Orientation
- Passenger Handling & In-Flight Service Procedures
- Class Attendant Etiquette & Professional Conduct
- Airport & Airline Customer Service Standards
- Safety, Grooming, and Communication Modules
ACHIEVEMENTS
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Secured State-Level Certificates (Twice) in Chess and Yoga, demonstrating discipline, focus & mental resilience
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Actively participated in academic and extracurricular activities throughout education
HOBBIES & INTERESTS
Playing Chess
Yoga & Mindfulness
Dancing
Traveling
Exploring New Cultures
PERSONAL STRENGTHS
- Polite and confident personality
- Strong listening and empathy skills
- Service-oriented attitude
- Willingness to learn and accept feedback
- Ability to work in rotational shifts and team environments
A dedicated and enthusiastic fresher aiming to support organizational goals through excellent customer interaction and continuous learning.